Creating Competitive Intelligence Capability Organisation PDF 7527d754d

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by Deonie Botha : Creating a Competitive Intelligence Capability: Developing the intelligent organisation

ISBN : #9780857091581 | Date : 2015-03-28

Description :

PDF-78535 |  Aimed at practitioners within the field of Competitive Intelligence (CI), this book examines establishing a CI capability within organizations. The book is written against the backdrop of numerous publications in which the field of CI has been introduced and explained by means of the CI framework or CI cycle. Many CI practitioners are confronted with the reality of having to make the transition … Creating a Competitive Intelligence Capability: Developing the intelligent organisation


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Methods Persuasion Psychology Influence Behavior PDF E07933e89

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Methods of Persuasion: How to Use Psychology to Influence Human Behavior PDF




by Nick Kolenda : Methods of Persuasion: How to Use Psychology to Influence Human Behavior

ISBN : #0615815650 | Date : 2013-10-15

Description :

PDF-cf13b | Over 25,000 copies sold. Using principles from cognitive psychology, Nick Kolenda developed a unique way to subconsciously influence people’s thoughts. He developed a “mind reading” stage show depicting that phenomenon, and his demonstrations have been seen by over a million people across the globe. Methods of Persuasion reveals that secret for the first time. You’ll learn how to use those p… Methods of Persuasion: How to Use Psychology to Influence Human Behavior


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: Advances in Luxury Brand Management (Journal of Brand Management: Advanced Collections)

ISBN : #3319511262 | Date : 2017-10-13

Description :

PDF-61aa1 | Presenting some of the most significant research on the modern understanding of luxury, this edited collection of articles from the Journal of Brand Management explores the complex relationships consumers tie with luxury, and the unique characteristics of luxury brand management. Covering the segmentation of luxury consumers worldwide, the specificity of luxury management, the role of sustainab… Advances in Luxury Brand Management (Journal of Brand Management: Advanced Collections)


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Fixed Mobile Convergence Service Integration Substitution PDF E0cb50868

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Fixed-mobile Convergence: Service Integration and Substitution (Ovum Report) PDF




by Alex Nourouzi : Fixed-mobile Convergence: Service Integration and Substitution (Ovum Report)

ISBN : #1902566149 | Date : 1999-06

Description :

PDF-de70d | … Fixed-mobile Convergence: Service Integration and Substitution (Ovum Report)


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Fixed-mobile Convergence: Service Integration and Substitution (Ovum Report) by by Alex Nourouzi

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Marketing Organizational Competence Competence Based Management PDF Ee42c9dac

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: A Focused Issue on The Marketing Process in Organizational Competence, Volume 1 (Research in Competence-Based Management)

ISBN : #0762312092 | Date : 2005-12-19

Description :

PDF-5a009 | This first volume of “Research in Competence-Based Management (RCBM)” signals the launch of a long-awaited outlet for peer-reviewed research papers contributing to advancement of competence-based management theory. Each volume in “RCBM” will be focused on a key aspect of competence theory. The focus in this volume on “The Marketing Process in Organizational Competence” reflects the fundamental mar… A Focused Issue on The Marketing Process in Organizational Competence, Volume 1 (Research in Competence-Based Management)


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Wallet Allocation Rule Winning Battle PDF 57e2bd257

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by Timothy L. Keiningham : The Wallet Allocation Rule: Winning the Battle for Share

ISBN : #111903731X | Date : 2015-02-02

Description :

PDF-161df | Customer Loyalty Isn’t Enough. Grow Your Share of Wallet!  The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers’ hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach–the Wallet Allocation Rule–t… The Wallet Allocation Rule: Winning the Battle for Share


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Woo Wow Win Strategy Customer PDF 97b762020

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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight PDF




by Thomas A. Stewart : Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

ISBN : #0062415697 | Date : 2016-11-29

Description :

PDF-a3ac8 | In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up.Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea… Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight


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Kundenkommunikation Sozialen Medien Steuerung Kommunikationsprozesse PDF 13fd7acc3

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by Tobias Wolf : Kundenkommunikation in sozialen Medien: Analyse und Steuerung der Kommunikationsprozesse (German Edition)

ISBN : #3658179430 | Date : 2017-04-08

Description :

PDF-e0cc2 | Tobias Wolf betrachtet die Informationsverbreitung in sozialen Medien und die Auswirkungen einer Einbeziehung von Konsumenten in die unternehmerischen Prozesse auf die interpersonelle Kommunikationsbereitschaft. So zeigt die Einbeziehung von Konsumenten einen deutlich positiven Einfluss auf die Word of Mouth-Bereitschaft, und es wird deutlich, dass Unternehmen mit Offenheit und Dialogbereitschaft … Kundenkommunikation in sozialen Medien: Analyse und Steuerung der Kommunikationsprozesse (German Edition)


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Summary Customer Review Analysis Hykens Ebook PDF 29f6913dd

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by BusinessNews Publishing : Summary: Amaze Every Customer Every Time: Review and Analysis of Hyken’s Book

ISBN : # | Date : 2014-10-28

Description :

PDF-ff6fc | The must-read summary of Shep Hyken’s book: “Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet”.This complete summary of the ideas from Shep Hyken’s book “Amaze Every Customer Every Time” shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of … Summary: Amaze Every Customer Every Time: Review and Analysis of Hyken’s Book


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Summary Getting Customers Review Analysis Ebook PDF 9625bf33b

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by BusinessNews Publishing : Summary: Getting Into Your Customer’s Head: Review and Analysis of Davis’ Book

ISBN : # | Date : 2013-02-15

Description :

PDF-4e9e6 | The must-read summary of Kevin Davis’ book: “Getting Into Your Customer’s Head: 8 Secret Roles of Selling Your Competitors Don’t Know”. This complete summary of the ideas from Kevin Davis’ book “Getting Into Your Customer’s Head” explains that most sales today are made through a four-stage buy-learning process: 1. Prospective customers become aware of a need for something 2. They study all the … Summary: Getting Into Your Customer’s Head: Review and Analysis of Davis’ Book


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